Our client based in Istanbul,Turkey requires a German speaking Customer Support person to assist customers with product/service related enquiries. This role involves dealing with one of the worlds best known brand. The role will involve dealing with customers providing phone and email support.
Job Duties
- Providing a positive experience and professional responses to user comments and questions on social media and other channels.
- Owning and resolving technical issues for customers.
- Delivering technical assistance in an engaging manner – supporting customers at all technical experience levels.
- Driving customer satisfaction and enhancing the Client brand, through championing products and educating customers.
- Harnessing social media to educate brand followers and influencers increasing product knowledge and reach.
- Truly become an ambassador for the products, by embracing culture and tone of voice, within every social interaction you deliver.
Essential Criteria:
- Fluent in written and spoken German.
- At least 6 months’ experience in a customer service environment.
- Can communicate in a friendly manner.
- Creative writing skills, the ability to repeat the same message, written in many ways and tailor it to customer level.
- Team player, supporting the team in achieving the highest quality standards.
- Taking an active role in generating a pleasant, productive and professional working environment.
- The ability to multitask, plan and prioritise workload, and work independently.
- Diplomatic and cool under pressure.
Work Environment
- A bright, modern, place to work with excellent staff facilities.
- Based in İstanbul, with excellent transport links.
- Spend your lunch breaks in the onsite food facilities.
- Take advantage of benefits and discounts with local and national suppliers.
- Look after your future with the company pension scheme.
- If you’re moving from abroad, you can benefit from our relocation package and access to our dedicated relocation adviser.
Hours
At least 40 hours/week on a rotational shift pattern.
Job Features
| Job Category | Customer Services |
