Before we mention our ISO 15838 Training & Certification services we need to talk about What exactly ISO 15838 Stands for and why do your company needs it?
What is ISO 15838 ?
ISO 15838 Contact Center Management System The standard contributes to making the structures of the call centre more efficient, minimizing the risk of complaints and differentiating yourself from competitors. The ISO 15838 Customer Contact Center Management System standard, which meets the needs of customer-oriented organizations, especially Call Centers, has been prepared and implemented by the European Committee for Standardization (CEN) in November of 2009. This standard describes the general requirements for the proper and correct service delivery of Call Centers in general.
Is an international standard covering sectoral requirements for Call Centers. The system requirements described in this standard are complementary to the technical requirements of the services provided by the Call Center.
Benefits of ISO 15838 Contact Center Management System
The International standard ISO 15838 provides a framework that the information obtained through the complaints handling process can lead to:
- The biggest benefit is to ensure that communication with customers is done in a controlled and quality manner.
- With the feedback from customers, the quality of the services increases and customer complaints begin to decline.
- Customers’ rights are protected.
- It is possible to monitor the services provided retrospectively.
- Regular and continuous data flow is ensured.
- Customer satisfaction is improved.
- Effective time management is applied.
- Unnecessary costs are avoided.
- The efficiency of the company increases.
- Employees’ personal development is accelerated.
- Employee personal development is contributed.
- Employee motivation and self-confidence increase.
- The company’s brand value rises.
- In the market, the competitiveness of the company increases and marketing advantage is created.
- Business processes gradually improve.
- The company’s call quality increases.
- Improves your call quality and provides competitive advantage.
- Increases customer satisfaction and increases productivity
- Customer communication centers have a strong, high quality brand known at home and abroad,
- Increasing the efficiency of service processes,
- Being different from competitors and making a difference,
- Enables development with top management strategy and policies.
Why is Contact Center Management System important for you?
The Management System will firstly provide a noticeable improvement in customer communication quality. This will provide a competitive advantage to the company. Losses resulting from poor service or improper service will be prevented, which will adversely affect Call Center services. A better understanding of the customer will be possible and unnecessary time losses in communication with the customer will be eliminated. In this way, communication efficiency will be increased, unnecessary time and element costs will be reduced and the same quality output will be obtained.
Customer satisfaction of the companies establishing and managing the Customer Contact Center Management System will increase and this will provide a competitive advantage to the company.
How do I get started with ISO 15838 Training?
If you are willing to take the challenge and obtain an ISO 15838 certification, our experts will ensure a valuable experience, whereby your needs will be met and you will become part of our global network.Find out more about our ISO Training and Certification Services in Turkey.
