Before we mention our ISO 10002 Training & Certification services we need to talk about What exactly ISO 10002 Stands for and why do your company needs it?
What is ISO 10002?
ISO 10002 Complaints Management System provides guidance on the process of complaints handling which includes planning, design, operation and maintenance of complaint management within an organization. The complaints handling process described is suitable for use as one of the processes of an overall quality management system.
Benefits of ISO 10002 Complaint Management
The International standard ISO 10002 provides a framework that the information obtained through the complaints handling process can lead to:
· Improvement in products and processes,
· Redressal of complaints,
· Improve the reputation of organization,
Why is Complaint Management important for you?
For today’s competitive conditions, customers are now more important than their predecessors. The increase in the number of products due to the increase in the number of companies and the developing technologies has led to the increase and increase of the expectations of the customers who are protected by the law.
In order to survive, organizations must keep their existing customers at the same time to win new customers in order to be able to sustain their businesses and to maintain the value of their brands. The way to do this is customer happiness creating.
In order to create customer satisfaction, it is necessary not to create an opportunity for customers to complain, to resolve possible customer complaints quickly and to get ahead of the repetition.
Complaints Management System compliant to ISO 10002 Standard is relevant to any organization that wishes to exceed customer expectations, a basic requirement for businesses of all types and sizes, whether they’re in the private, public or voluntary sectors and is applicable to all types of organizations irrespective of size, nature or geography such as Hospital, Health Care, Trading, Manufacturing, Service Companies, Software Companies, Construction, Medical Device, in Turkey.
How do I get started with ISO 10002 Training?
If you are willing to take the challenge and obtain an ISO 10002 certification, our experts will ensure a valuable experience, whereby your needs will be met and you will become part of our global network.Find out more about our ISO Training and Certification Services in Turkey.
